Returns & Refunds Policy
Our Returns Policy
At Chronic Comfort Shop, your satisfaction is our priority. If something isn't right with your order, we're here to help.
30-Day Returns
You have 30 days from the date of delivery to return any item for a full refund or exchange. Items must be unused, in their original condition, and in the original packaging.
How to Return an Item
- Email us at hello@chroniccomfortshop.com with your order number and reason for return.
- We'll respond within 1–2 business days with return instructions.
- Once we receive and inspect your return, we'll process your refund within 5–7 business days.
Refunds
Refunds are issued to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or card provider.
Damaged or Incorrect Items
If your item arrived damaged or you received the wrong product, please contact us within 48 hours of delivery with a photo and your order number. We'll resolve this at no cost to you.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless faulty:
- Opened topical creams or gels
- Supplements (once seal is broken)
- TENS machine pads and electrode accessories
- Personalised items
Contact Us
Have a question about your return? We're happy to help. Email us at hello@chroniccomfortshop.com and we'll get back to you as soon as possible.