Frequently Asked Questions

We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, and Google Pay at checkout.

We process orders quickly, so please contact us as soon as possible if you need to make a change. Once an order has been dispatched, we are unable to cancel it.

UK orders are delivered within 7–10 business days of your order being placed. You'll receive a dispatch confirmation email once your order is on its way.

Yes! We offer free standard shipping on all UK orders over £15.

Yes, we ship to selected international destinations. International delivery typically takes 10–20 business days. Please note that import duties and taxes may apply and are the responsibility of the recipient.

Once your order has been dispatched, you'll receive a confirmation email with tracking information where available. Please allow up to 24 hours for tracking to update.

We want you to be completely happy with your purchase. If you're not satisfied, please visit our Returns & Refunds Policy page for full details on how to return an item.

We're sorry to hear that! Please contact us with your order number and a photo of the damage and we'll get it sorted for you as quickly as possible.

Our products are designed to support a wide range of conditions including arthritis, joint pain, back pain, and general muscle discomfort. Each product page includes detailed information to help you choose the right solution. If you're unsure, feel free to contact us and we'll be happy to help.

Our products are designed to complement your existing pain management routine. However, we always recommend consulting your GP or healthcare professional before starting any new treatment, particularly if you have an existing medical condition.